Customer FAQ’s
Starting Your Service
How do I start service?
To start your service, simply call us at (808) 497-9273 to set up your schedule and frequency of service. Or, you may send us your service inquiry through our Schedule A Service Form and we’ll contact you right away to set up your service.
Do I have to sign a contract?
Nope! To stop service, just call and notify your service suspension, cancellation, or to stop service. We just ask to please give us at least 24 hours notice prior to your next scheduled service.
How do I pay for the service?
You will receive an invoice from us at the end of each month by email.
We accept checks, cash, and debit and credit cards.
For convenience, you can opt-in for autopay or pay through our portal.
Payments are due 7 days from the invoice date.
If the account is not paid by the first service day of the following month, service will be suspended until the account delinquency is paid in full. Additionally, service suspended for over a week will be subject to a First-Time Clean-up Fee.
Our Guarantee To You
Rest assured that your satisfaction in our service is 100% guaranteed. If you are ever dissatisfied with the quality of your service for any reason, just give us a call and we will send our technicians out to re-clean your yard for free!
How do we find all the poop?
Our pet waste removal technicians are the best of the best. They are highly trained in the art of pet waste removal and they’re dedicated to doing a great job. Silently, they walk the yard in a grid-like pattern with their eyes scanning back and forth in front of their path. When they have completed the yard, they walk it a second time.
“We back our service with a 100% Got Poo satisfaction guarantee!”
Can you clean with our dogs in the yard?
Sure can! We love dogs, so if your dogs are ok with us then we are all good. Sometimes we have dogs that just do not want to let us in the yard. If your dog is not good with visitors, please tie your dog up or leave your dog inside for the day of your service.
Will you come when it’s raining?
We will be there as long as it is not a cyclone! If the weather is really bad we may need to postpone to another day, but the weather has to be pretty bad to stop us.
Do I have to be home for you to clean?
You do not need to be home. Just make sure your gate is unlocked on your service day. The Got Poo Crew are not to climb or jump over fences!
Why Choose Us
100% Guarantee – If you are not satisfied we will come back and re-scoop for free!
Reliable Services – Rain or shine, all the time!
Flexibility – Hold services or change your schedule with just a 24 hr notice.
Pet Tips – Check out our blog for helpful info to improve your pet’s quality of life.
Other Pet Services – Dog walking, kitty sitting, dog boarding (K9 Bed & Breakfast), dog training, dog behavioral modification, dog weight loss boot camp, and more!
We are full of unconditional love for pets and strive to serve you!
Let Us Serve You And Your Pets!
Schedule Your Pet Services Today!
ADDRESS
Got Poo…? Pet Waste Removal & Pet Services
Kailua, HI 96734